Frequently asked questions

Product range and rental of massage chairs and equipment

    1. What do you need to know when choosing a massage chair?
      The most important thing is to try the massage chair before renting or purchasing – almost everyone who buy or rent a chair from us are first acquainted with the model selection at the agency. That’s what makes it clear whether the length of the back-massage range, the number of automatic programs, the intensity of the foot rollers, the presence of 3D- spine program, or the appearance of the massage chair will be decisive in making the choice. Secondly, it is important to know the length of the user: so, we can recommend the most suitable model. It is also important information for choosing the model to let us know if the massage chair is rented to the workplace and has many users. It is important to know the width of the doorway at home or in the workplace to install the massage chair. Lastly, it is good to know with which conditions or health problems the chair is not recommended to use.
    2. Are there any contraindications to using the massage chair?
      The use of massage chair is not recommended for pregnant women or people with pacemakers, osteoporosis or extreme illnesses. Children (except infants) may also use the massage chair, but in this case the length of the session should be shorter than usual.
    3. How long is it good to use a massage chair?
      The length of different programs varies from 5 to 40 minutes. It is recommended to use the massage chair up to 20 minutes a day, but those with the experience of using the chair regularly, can extend the daily use to 30-40 minutes.
    4. What functions does the massage chair have?
      The character of the massage chair is first determined by the frame of rollers for spine: either the L-Track with longer length, which massages form the back of the neck to thigh area; or a slightly shorter S-Track that reaches down to the lower back, also offering deep whole-body stretching and head massage. All Borealis chairs have air cushion massage in addition to the rollers for spine: the better and more modern the model, the more air cushions it has for different parts of the body. Every Borealis chair has automatic programs – the better the model, the more programs there are, and the more specific their design is. For example, there are separate programs for sedentary workers, athletes, pre-sleep relaxation, accelerating metabolism, or refreshing the body. Almost every chair has the option of manual setup. Better models use automatic sensors that are on the chair to measure the users body position, length, weight and pain points. Most Borealis chairs offer the opportunity to enjoy a massage in a state of zero-gravity that relaxes the body much deeper than in a normal sitting position. Several models include lumbar area heating function, and more expensive modules even offer leg warming. One of the most enjoyable parts of massage chairs is foot massage and reflexology, which can find every painful part in your soles and affects the health of the whole body through them. More advanced models, in addition to the above-mentioned functions, also offer 3D- spine programs, whole-body starching, spine twisting and turning for problematic spines, swinging function, automatically lengthening foot part, space-saving design ( chair moves forward to get into a horizontal position),  adjustable shoulder length, Bluetooth or USB audio system, USB charging station; some even the syncing ot the massage and music your listening to.
    5. What can be adjusted on the massage chair?
      Massage chairs are mostly adjustable with back and footrest tilt. The adjustment range is usually from the sitting position to the horizontal position. Some models have an extendable leg rest that allows people of different lengths to make the chair more comfortable – in more recent models, the leg rest is automatically extended. The most special models also offer expandable shoulder part that fits well for example athletes.
    6. How many people can use the massage chair in a day?
      Many of Borealis’ range of massage chairs are suitable for use in companies with 100 or more employees, so the chair is designed to work for several hours.
    7. Does the same massage chair model really fit everyone?
      Thanks to the different functions of the massage chair and the automatic and manual programs, it is possible to make the massage sessions suitable for all your needs and desires. Also, all Borealis massage chairs have an extendable led rest that sets the chair to suit people of different lengths mechanically and automatically. In addition, the sensors of the better massage chairs are designed to measure the length, weight and painful points of the user through which the massage becomes more personalized. All this means that the massage chairs adapt to every user in the family as well as in a big company.
    8. How much does one decent massage chair cost?
      For the best price and quality, the price range for Borealis massage chairs start from 3990 €. For this money, the user gets one very decent, workable and versatile massage chair.
    9. How long is the life of a massage chair?
      One massage chair can withstand ten and more years – before the chair is physically worn out, the chair technology becomes obsolete and there comes a desire for new exciting solution. Almost all Borealis massage chairs that came to Estonia in 2008 with our first order are still in operation today.
    10. How much space does the chair take?
      Massage chairs are from the narrow side up to 75–80 cm wide. Thus, the width of the entrance to the room to be installed prior to the acquisition or rental of the chair must be definitely measured. Nowadays, the door standard is 90 cm, trough what the massage chairs generally fit easily. Since older doors of 70-80cm are used today, the rule is: measure nine times and buy once. Inside a room, the chair needs 1 x 2,5 meters of space – then the chair is good to use.
    11. How often does a massage chair need maintenance and how much does is cost?
      The purpose of massage chair maintenance is to prevent major concerns that may arise in the future and to prolong the life of the chair. Maintenance is different from warranty repair because it is not ordered to solve a specific problem, but to prevent problems. The more the product is used, the more likely it is that the chair will need more care.  When used properly, the massage chairs are almost maintenance-free. Maintenance order always from the specialist of the company that has sold or rented the chair. If you rented the massage chair, regular maintenance is free. It is good to have a regular maintenance at least once a year for massage chair’s at workplaces, where it is used regularly. If you have a problem with a chair that needs repairs, or if during maintenance they find a fault requiring more thorough work, we will bring an equivalent or better substitute chair for the repair period. Purchasing a massage chair, the regular maintenance with a trip of 55€+ km to you (Tallinn, Tartu and Harjumaa) or 65 €+km (all over Estonia). After the warranty period, you will need to pay for the replacement parts and the time required for additional work in addition to the maintenance fee.
    12. How to clean the massage chair?
      Massage chair’s leg, hands and head part should be regularly disinfected using an alcohol-free cleaning agent. There are special alcohol-free cleaning cloths for cleaning hand rests. All Borealis massage products and equipment cleaning products can be found at our online shop.
    13. How much energy does the chair consume?
      When working actively, the massage chair consumes electricity in the range of 150–260 W, or about three to four 60 W watts of stroke.
    14. What are the massage chairs made of?
      Massage chairs are mainly made of plastic reinforced by a metal frame. The top of the massage chair is made of extremely high-quality and easy-to-clean leatherette.
    15. How long is the delivery time for the massage chairs?
      Most popular models and color options are usually in stock and we deliver the goods in Estonia within 2 weeks. For special requests – a large quantity, a special – the waiting time is about 3–6 months.
    16. How is the chair transported and assembled?
      We offer free transportation, set-up, dismantling and removal for all who sign at least a 1-year lease. Our technician will deliver the massage chair to the customer’s address and will remove it at the end of the lease. If there are ramps and elevators at the customer’s address for transporting the chair, the chair is delivered free of charge to the client. If the conditions necessary for transportation are not guaranteed, the additional work fee for recruiting additional help to transporting on the staircases will be 10€ added for one story. For a shorter rental period, a one-time surcharge of 55 € + km (Tallinn, Tartu and Harjumaa) or 65 € + km (all over Estonia) will be added. The transportation and installation of all bought massage chairs is free of charge. Our technician delivers the massage chair to the customer’s address.
    17. How long does the acquired massage chair guarantee last?
      Duration of the guarantee from the law is that for an individual 2 years and for a business customer 1 year. However, depending on the model of the chair, the warranty may even be up to 5 years. Unlike other massage chair dealers in the market, we offer a full warranty for spare parts and technician calls and work hours throughout the warranty period. In addition, we offer the option of buying an additional warranty. Check out the more detailed warranty terms.
    18. How long does the warranty for massage equipment (massage seats, eye massagers and massage pillows) apply?
      All devices purchased by corporate customers are covered by a 1-year warranty, but a 2-year warranty for devices purchased by individuals.
    19. Can you rent the massage equipment?
      We do not offer the rental of massage equipment.
    20. Where have Borealis massage chairs been produced?
      Today, almost all massage chairs sold in the world are produced in Asia – there regular massage as a part of health care is deeply rooted and a massage chair can be found in every fourth home. Japan sells the chair almost without exception to its home market; all the other regions of the world but their chairs from well-known and high-quality massage chair brands in China. All Borealis massage chairs are also produced in China.

Kinesis tape product range and kinesis taping

  1. What does the different colors on kinesis tapes mean?
    The pattern and color of the tape do not matter in terms of therapeutic properties.
  2. How does a kinesis tape work?
    When the muscles are tired and overworked, they swell up and become inflamed. The swollen muscle puts pressure on the skin from the inside, slowing down the lymph circulation, accumulating lymph fluid and activating pain receptors. Putting on the kinesis tape means starching the skin and muscle. When the tape is correctly installed and the skin returns to its original position, it forms small wrinkles. There will be an effect as if the skin is lifted, and as a result, the free space between the skin and the subcutaneous tissue increases. The circulation of lymph fluid improves, which reduces the pressure on the skin’s pain receptors. Thanks to these physiological effects, the tissues can restore their functions in the best possible environment.
  3. Does the kinesis tape contain any active ingredients?
    All of our kinesis tapes are free of active ingredients. Our kinesis tapes are made out of fabric and stick with acrylic adhesive
  4. Is it possible to take a shower with the kinesis tape?
    Yes! With all our kinesis tapes you can take showers and go swimming. RockTape kinesi tapes are especially suitable for water sports enthusiasts.
  5. How long can a kinesis tape be on for?
    It must be on for at least 3-5 days for the therapeutic properties of kinesi tape to work, and preferably the longest for 7 days. After that, the tape should be removed from the skin so that the body can continue its recovery.
  6. For whom is the kinesis tape meant and who should not use it?
    Kinesis tapes are used by both athletes and ordinary people. For athletes engaged in basketball, football, volleyball, tennis, golf, sumo, and athletics, kinesis taping is an effective method of preventing and recovering injuries. Excluding sports, kinesis tapes help relieve muscle strain caused by forced postures for many people representing their field of work: for example, hairdressers and customer service personnel, as well as all those working in the sitting position. The kinesis tape is not suitable for people with skin infections and damaged skin, with heart and kidney failure, diabetes and cancer, and for people with large loose wounds. Also, the kinesis tape should not be used in the area of varicose veins because of the risk of venous thrombosis.
  7. Why prefer a kinesis tape to a sport tape?
    Compared to a conventional sports tape that limits mobility in the affected part of the body to prevent the spread of injury, the kinesis tape allows regular movements during use. This means that the normal anatomical mobility range of the joints and muscles in preserved, and hence the improvement is as effective. As the kinesis tape application technique differs from the installation of the sport tape, the kinesis tape is applied to the skin once, the blood pressure is not being lifted during applying. When supporting certain joints, the kinesis tape also successfully replaces the sport tape.
  8. Can I install a kinesis tape without attending any courses?
    In case of simpler problems, such as neck strokes or headaches, everyone can handle the taping themselves. However, the need to pass the course arises when it comes to providing service to someone else.
  9. What happens when I put the kinesis tape on in a wrong way?
    There are no methods for correct or incorrect placing of the kinesis tape. If the kinesis tape is not placed after a certain health problem, the tape will not have any effect on this particular problem. However, there is no damage on the method of putting on the tape – the tape on the skin helps improve blood circulation anyway.
  10. How do I apply and remove the kinesis tape?
    A kinesis tape is best placed by a specialist – physiotherapist or masseur. However, if you are familiar with the principles of applying the tape, you can do it yourself. If there is a sporting activity waiting, place the tape on your body at least 20-30 minutes before you start your workout. To apply find the painful muscle.  Then choose the width and length of the kinesis tape according to your muscles: for example, the back muscle is the most suitable for 7,5 cm tape, but almost all other muscles have a narrower 5 cm tape. Cut the ends of the tape round: so, the tape stays on the skin longer. Remove the hair and clean the surface from where you plan to place the tape. Move the muscle to stretch position (photo 1 and 2, attached to the end of document). Be sure not to stretch the tape yourself, but to place the tape in normal condition stretched muscle – stretched out tape can damage the skin. Put the kinesis tape on the muscle and rub it slightly to make the adhesive stick better. If the kinesis tape is put on correctly, there will appear curls when the muscle is returned to its normal position. Keep the tape on your skin for 3–5 days.Thanks to the fabric and heat-acrylic adhesive, the skin can breathe through the tape’s surface and any allergic reactions are therefore rare. However, if you feel itching after taping or notice a rash on the skin, remove the tape immediately.To remove the tape, hold the skin with one hand and gently and slowly pull off the tape with the other hand. The kinesis tape must not be removed from the skin by tearing it sharply.
  11. Is there only one way to put on the kinesis tape?
    There are several ways to install kinesis tape due to a specific problems: muscle techniques, lymphatic techniques, taping techniques, mechanical correction technique, fascial technique, room correction technique, functional correction techniques, and the like. In order to grasp a larger surface and divide the stretch over a wider surface, different types of tape cutting are also used: I-shaped, Y-shaped, X-shaped, with multiple grips and holes. Kinesis taping techniques are constantly being developed to further increase the effiency and use of this method.
  12. How do TEMTEX® tape differ from other manufacturers’ tapes?
    Towatek, a manufacturer of TEMTEX®, was an official partner of the International Kinesiology Association in 1995–2002. In collaboration with the International Kinesiology Association, Temtex took into account all the nuances that are important in the development of kinesis tape technology in the production of kinesis tape. Today, Towatek has 20 years of experience in kinesis tape manufacturing. There is a small selection of high-quality kinesis tapes on the Estonian market that will ensure both stability and minimal skin irritation – TEMTEX® is one of them. All our products are used by our known physiotherapist Lauri Rannama and over 200 specialists and hospitals all over Estonia.
  13. What is the difference between TEMTEX® and RockTape kinesis tapes?
    RockTape kinesis tapes are slightly thicker in structure and are therefore well suited for conditions requiring great support, stability and durability, such as sports and competitions. RockTape kinesis tapes are distinguished by their superior glue, making them ideal for water sports enthusiasts. Since TEMTEX® has been developing its poduct line for over 15 years, their kinesis tapes have wide range of functions, including support, pain relief, lymphatic and blood circulation, correction of joint instability and acceleration of recovery, depending on the taping method. These tapes have good elasticity and are therefore particularly effective in the treatment of metabolic and circulatory disorders. The TEMTEX® tape range also includes a kinesis tape with high-strength turmeric crystals, which has the warming effect, and which has been designed for the capability to improve muscle strength through taping.

Physiotherapy equipment and training

  1. Why are these physiotherapy products selected in online store?
    All products in the online shop have been selected personally by physio therapist Lauri Rannama. He uses all the equipment in its daily work and can thus ensure the quality of the products in our range.
  2. Are the physiotherapy equipment suitable for usage in home?
    Certain products from our range are definitely suitable for home use. However, before each use, it is important to learn how to use the device.
  3. Which physiotherapy equipment can I rent?
    From us You can rent a massage table, an ultrasound therapy device and an acupuncture pen. If the product is used to provide a service to the customer, the one who rented must be thoroughly familiar with the instruction for using the device.
  4. Who carries out the training?
    Our trainer is Lauri Rannama, a physiotherapist with almost 20 years of experience. Lauri has been introducing kinetic tapering for years and has trained both physical therapists, family physicians and trainers. In addition to Lauri Rannama, we include quest trainers from Estonia and abroad.
  5. Who is the training for?
    The trainings are meant for everyone with an interest in the topic. To participate in continuing trainings, we assume that the interested has some previous experience in this field.
  6. Does each training participant also receive a certification diploma?
    Each participant in the training receives a diploma certifying completion of the training, issued by Borealis Eesti OÜ and by the physiotherapist Lauri Rannama.